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Transforming HR management across the organization
CASE STUDY | HOSPITALITY AND GAMING

Transforming HR Management Across a Multi Industry Organization

with Dynamics People and Factorial

The Challenge

Our Client is an Albanian-based operating entity within a broader international investment group, managing multi-industry operations including hospitality, restaurants, and gaming. With a broad organizational structure and a significant number of employees, the company needed a more centralized and standardized way to manage employee information, documentation, leave, HR policies, and processes.

The challenge was to create a more structured and easier-to-manage environment, reducing the fragmentation of HR information and processes across different tools and communication channels.

The Solution: Factorial

Through Factorial, the Client is building a more organized way to manage the employee lifecycle within a single platform.

Employee data, documents, and key HR processes are centralized, creating a shared source of information for HR teams and management. The platform also enables the management of leave and absences, approval workflows, roles and access permissions, as well as the company’s organizational structure.

The Role of Dynamics People

At Dynamics People, implementing technology is only part of the journey. The real goal is to make sure that technology becomes part of the way people actually work.

Working alongside the Client, Dynamics People helped translate the company’s HR and organizational needs into a more structured and consistent way of working, using Factorial as the enabling platform.

The focus was not only on centralizing employee data and processes, but on making the new model practical and accessible in everyday use — for employees managing their information and leave, for HR teams managing processes and policies, and for management accessing reliable data and reporting.

Factorial provides the platform. Dynamics People helps turn it into a way of working that people actually use.

Standardizing Policies and Processes

One of the key benefits for the Client is the ability to establish HR policies and rules within a unified environment.

Factorial enables the creation and management of leave policies, the definition of approval workflows, and the organization of information according to the company’s structure.

This helps ensure that policies are clear, accessible, and applied more consistently across the organization.

Centralized Reporting for an International Board of Directors

As a significant part of the Client’s Board of Directors is based outside Albania, the accuracy and consistency of HR data are particularly important.

With HR information managed through a single platform, the company can build and analyze monthly, quarterly, and annual reports using centralized and traceable data.

Factorial Analytics provides reports and visualizations covering key indicators such as headcount, absences, turnover, working hours, compensation, and expenses, with the ability to share these reports with relevant stakeholders.
This provides easier access to accurate HR information for a Board of Directors that includes members based outside Albania.

A Simpler Employee Experience

Through the employee portal, staff can access documents, personal information, and leave processes from a single place, while HR teams can reduce their reliance on manual processes and fragmented communication.

Onboarding documentation and processes can also be centralized and managed digitally, creating a more structured and accessible experience for both employees and HR teams.
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Key Benefits

• Centralized HR data — One reliable source of information for HR teams and management.
• Standardized processes — Clearer and more consistent HR policies and approval workflows.
• Data-driven reporting — Centralized analytics and reporting to support monthly, quarterly, and annual management insights.
• International visibility — Easier access to accurate HR information for a Board of Directors with members based outside Albania.
• Simpler employee experience — Employees can access their documents, personal information, and leave processes from one place.

The Result

Factorial is helping the Client move towards a more centralized, structured, and transparent approach to people management.

Instead of having HR information and processes spread across different tools and communication channels, the company is creating a single source where employee data, documents, policies, and processes can be managed with greater structure and control.

This creates a stronger foundation for HR operations, reporting, and analysis, while supporting clearer, measurable, and continuous communication with the Board of Directors, including members based outside Albania.

Dynamics People × Factorial | Hospitality and Gaming